Terms of Use

Effective Date: November 1, 2026 Version: 1.1

1. Acceptance and Scope

These Terms of Use ("Terms") govern access to Wondeals, including its website, application, AI Sellers, and AI-powered sales conversations ("Talks").

Wondeals is operated by Vinicius Gomes Correia, an individual established in São Paulo, Brazil.

By accepting these Terms through the applicable electronic process, users enter into a legally binding agreement with the operator, subject to applicable law.

Users who do not agree to the applicable Terms must not use the service.

Participation in Talks may also require acknowledgment of specific privacy and voice-processing notices.

2. Description of the Service

Wondeals is a platform for configuring AI Sellers that conduct interactive commercial conversations with invited prospects.

Features may include AI Seller and Solution configuration, voice conversations, interactive visual presentations, approved calls to action, conversation summaries, customer-specific suggestions, and operational dashboards.

Customers may be individuals or organizations.

The platform's functionality may evolve, and particular features may depend on technical availability, account permissions, and product configuration.

3. Eligibility

Creating an account, participating in a Talk, and purchasing credits require users to be at least 18 years old.

Users must have the legal capacity and authority necessary to accept these Terms and perform the relevant transactions.

Users acting for organizations must be authorized to represent them.

Individual customers may use a workspace for their own commercial activities, subject to the platform's available configuration options.

4. Accounts, Workspaces, and Permissions

Account access uses email-based authentication.

Users are responsible for maintaining control of their email accounts, protecting access credentials, and reporting suspected unauthorized activity.

Workspace Owners administer configurations, membership, and billing.

Sales Members have access to the activities authorized for their role.

Users must not access another workspace, share restricted access, or exceed their permissions.

5. Customer Responsibilities

Customers are responsible for the accuracy, legality, and authorization of the commercial information they provide.

Customers must have the necessary rights to use uploaded documents, product information, third-party content, prospect information, and other materials.

Customers are responsible for selecting invited prospects, configuring their AI Sellers, and ensuring that their sales activities comply with applicable laws.

AI-generated commercial suggestions must be reviewed by an authorized customer representative before being approved for use.

6. Talks and AI Functionality

Talks are accessible through valid invitations and may be subject to expiration, usage limits, and optional email verification.

The current Talk experience uses real-time voice interaction and interactive visual content. A complete text-chat alternative is not currently available.

Talks may be limited by available credits, customer-configured budgets, inactivity controls, maximum duration, connectivity, and third-party provider availability.

The AI Seller may ask questions, explain commercial offers, address objections, and present approved calls to action.

AI-generated information may be incomplete, inaccurate, or unsuitable for particular decisions.

Wondeals does not guarantee sales results, conversion rates, revenue growth, or specific business outcomes.

7. Calls to Action and External Transactions

Customers may configure calls to action that direct participants to external websites, messaging applications, email addresses, or authorized documents.

The AI may select which approved action to present based on the conversation.

A participant must perform the relevant interaction to open or activate an action. The AI Seller does not autonomously conclude purchases or enter into contracts on behalf of participants.

Transactions between customers and prospects outside Wondeals remain the responsibility of those parties, subject to applicable law.

8. Acceptable Use

Users must not use Wondeals to:

• Conduct unlawful, fraudulent, deceptive, or discriminatory activities.
• Misrepresent products, prices, commercial terms, or identities.
• Violate privacy, intellectual property, or other third-party rights.
• Submit content or personal information without appropriate authorization.
• Attempt unauthorized access or compromise platform security.
• Facilitate illegal transactions or harmful activity.
• Use the platform for restricted high-risk processing without appropriate authorization and review.

The platform must not be relied upon for emergencies or as a substitute for licensed legal, medical, or financial advice.

9. Pricing and Prepaid Credits

Wondeals uses a prepaid, usage-based pricing model.

Customers purchase credits in advance and use their balance to access eligible platform services.

The applicable rates, purchase amounts, and commercial conditions are displayed in the Billing interface before payment confirmation.

Credits and payments are currently denominated in United States dollars (USD).

The platform currently has no mandatory recurring subscription.

Credits are intended exclusively for Wondeals services. They are not independently transferable, withdrawable as cash through the platform, or accepted by unrelated merchants.

Purchased credits do not expire merely because of the passage of time, subject to applicable law and these Terms.

10. Usage Measurement

Commercial usage is calculated based on service time confirmed by the platform's metering system.

During an active Talk, chargeable time may include user speech, AI speech, silence, processing, and visual presentation.

Initial connection time and unverified interruptions are not automatically charged as confirmed commercial time.

The platform may temporarily reserve credits when a Talk starts. Reservations are reconciled against confirmed usage, and unused reserved amounts are released.

Billing records may be reviewed in the event of a suspected measurement error or dispute.

11. Payments and Automatic Reload

Payments are processed through Stripe.

Credits become available only after payment has been confirmed and reconciled.

Automatic reload is optional and disabled by default.

When enabled, an authorized Owner selects the balance threshold and reload amount and authorizes the payment method for applicable off-session charges.

Additional authentication or consent may be required for particular transactions.

Disabling automatic reload prevents new eligible attempts but does not necessarily cancel a transaction already submitted for processing.

Currency-conversion charges, card-issuer charges, or applicable taxes may depend on the payment method and jurisdiction. Any charges imposed by Wondeals must be disclosed as required before payment.

12. Refunds

Customers may request refunds by contacting help@wondeals.io.

Eligible circumstances may include:

• Duplicate or incorrect charges.
• Usage billed for periods that should not have been charged.
• Verified service failures warranting an appropriate refund.
• Cancellation or withdrawal rights required by applicable law.

Refunds for a service failure may be proportional to the affected paid service, where appropriate.

Amounts already correctly consumed are not automatically refundable, except where required by applicable law or justified by the particular circumstances.

Where possible, approved refunds will be issued to the original payment method.

13. Unused Credits and Account Closure

Customers may request a refund of their paid, unused credit balance when closing their account.

Requests are reviewed individually, considering confirmed balances, completed usage, pending transactions, payment disputes, fraud-prevention requirements, and applicable legal rights.

The current platform does not automatically refund unused balances during account deletion.

A customer seeking closure with an unused balance should contact help@wondeals.io so that the balance and any refund entitlement can be reviewed before the closure process is completed.

Nothing in these Terms limits mandatory refund, withdrawal, or consumer protection rights.

14. Changes to Pricing

Current rates are displayed in Billing before relevant purchases.

We will communicate material price increases in advance through an appropriate channel, subject to applicable legal requirements.

A price change will not retroactively modify charges for usage already confirmed.

Unused credits may be applied to future usage at the applicable future rate, provided the change was duly communicated and legally permitted.

If a material change affects previously purchased credits, customers may contact support to review their options and applicable refund rights.

15. Suspension and Termination

We may suspend or restrict access when reasonably necessary to address security risks, nonpayment, fraud, prohibited activity, or legal obligations.

Users may request account closure through available controls or support.

Deleting a Solution or AI Seller does not delete historical Talks or financial records, which remain subject to the Privacy Policy. Active Talks must be ended before deleting the configuration. Solutions linked to a deleted Seller may require a new Seller and republication.

Closure may require resolution of active Talks, outstanding financial obligations, shared workspace membership, or other operational dependencies.

Information that must lawfully be retained may remain after account closure in accordance with the Privacy Policy.

16. Intellectual Property

Wondeals retains rights in its software, platform design, trademarks, and technology.

Customers retain their rights in commercial materials and other content they lawfully submit.

Customers grant Wondeals a limited permission to process their content as necessary to deliver, secure, and maintain the service.

AI-generated outputs may be subject to legal and third-party limitations. Wondeals does not guarantee their originality, accuracy, or eligibility for intellectual property protection.

17. Privacy and Data Protection

Personal information is processed as described in our Privacy Policy.

Customers must have a lawful basis or other appropriate authorization for processing prospect information and providing commercial materials involving third parties.

Where required, Wondeals and customers may enter into additional data-processing terms.

Users must respect the privacy rights of participants and other individuals.

18. Service Availability and Liability

Wondeals depends on external technology and network connectivity.

We do not currently provide a contractual uptime guarantee or service-level agreement.

To the extent permitted by applicable law, Wondeals is not liable for outcomes resulting solely from customer-supplied inaccurate information, unauthorized customer activity, or decisions made without appropriate review of AI-generated content.

Nothing in these Terms excludes liability that cannot legally be limited, including mandatory consumer rights and other non-excludable obligations.

19. Changes to the Terms

We may update these Terms to reflect changes in the service, legal obligations, or commercial conditions.

Material changes will be communicated through appropriate channels, and renewed acceptance may be required.

Changes will not automatically impose retroactive obligations contrary to applicable law.

20. Governing Law and Disputes

These Terms are governed by the laws of Brazil, except where mandatory consumer protection or other applicable laws require otherwise.

Users may contact help@wondeals.io to seek an informal resolution.

Disputes will be handled by courts or other competent bodies under applicable law, preserving any mandatory consumer rights concerning jurisdiction and dispute resolution.

Nothing in these Terms requires consumers to waive rights or remedies that cannot legally be waived.

21. Language

These Terms are available in English, Portuguese, and Spanish.

English is the reference version for interpretation, except where mandatory local law requires another language or interpretation more protective of the user.

22. Contact

Wondeals Operated by Vinicius Gomes Correia

Rua Rio São Lourenço, 20, Jardim Campinas São Paulo, SP, 04858-520, Brazil

Email: help@wondeals.io